Terms and Conditions

The Financial Services Authority (FSA)

The FSA is the independent watchdog that regulates financial services. It requires us to give you this document. Use this information to decide if our services are right for you.

1. Whose mortgages do we offer?

• We only offer products from a limited number of insurers.
• We offer products from a range of insurers.
• We only offer a product from a single insurer.

• We only offer mortgages from a limited number of lenders.
• We offer mortgages from the whole market.
• We only offer mortgages from a single lender.

2. Which service will we provide you with?

• We will advise and make a recommendation for you after we have assessed your needs for Home and Contents Insurance, Mortgage Payment Protection Insurance, Life Cover, Critical Illness Cover and Income Protection.
• You will not receive advice or recommendation from us. We may ask some questions to narrow down the selection of products that we provide details on. You will then need to make your own choice about how to proceed.

• We will advise and make a recommendation for you after we have assessed your needs.
• You will not receive advice or recommendation from us. We may ask some questions to narrow down the selection of products that we provide details on. You will then need to make your own choice about how to proceed.

3. What you will have to pay us for this service?

• A Fee.
• No Fee.

You will receive a quotation, which will tell you about any other fees relating to any particular insurance policy.

• We will be paid commission from the lender.
• We may require you to pay in full or part of an Initial Application Fee of no more than £199 for properties valued upto £250,000. An estimated valuation or purchase price in excess of £250,000 will require a higher Initial Application Fee to be paid which will be detailed on your Key Facts Illustration. A minimum fee of £1950 is payable on completion of the mortgage.
• You will receive a Key Facts Illustration when considering a particular mortgage, which will tell you about any fees relating to it.

4. Refund of fees

• A full refund if you follow our recommendation but the lender rejects your application.
• No refund.

5. Who regulates us?

Bluefish Mortgages Ltd, Unit 4 Shedfield House Dairy, Shedfield, Southampton, SO32 2HQ is authorised and regulated by the Financial Services Authority. Our FSA Register number is 440757. Our permitted business is advising on and arranging regulated mortgage contracts and general insurance. You can check this on the FSA's Register by visiting the FSA's website www.fsa.gov.uk/register/ or by contacting the FSA on 0845 606 1234.

6. What to do if you have a complaint?

If you wish to register a complaint, please contact us:

7. Are we covered by the Financial Services Compensation Scheme (FSCS)?

We are covered by the FSCS. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim.

• Insurance advising and arranging is covered for 100% of the first £2,000 and 90% of the remainder of the claim, without any upper limit.

• Mortgage advising and arranging is covered for 100% of the first £30,000 and 90% of the next £20,000 so the maximum compensation is £48,000.

Further information about the compensation scheme arrangements is available from the FSCS.